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Privacy Policy

Your privacy is important to us.

Introduction to privacy

It’s easy to overlook how websites use your information. Our privacy policy explains what data we collect, why, and how you can control it.

Nivelaxeno is committed to respecting your privacy and complying with South African laws, including POPIA and related regulations.

What we collect

We collect only the data necessary to provide educational content and services, including usage analytics and voluntary submissions.

Information you provide directly

  • Your name and surname (if provided)
  • Email address (if provided)
  • Phone number (if provided)
  • Feedback or queries submitted
  • Newsletter preferences

Automatic information collected

  • Device type, browser, and settings
  • Pages visited and session duration
  • Clicks and navigation patterns
  • Referring websites
  • General geographic location (not exact)

How we use your data

Your data helps us deliver relevant educational content, communicate with you, and improve our site’s performance.

  • Sending requested resources
  • Providing support
  • Improving site content
  • Processing contact forms
  • Sending newsletters (opt-in)
  • Responding to queries
  • Maintaining website security

Our promise: Your privacy matters. We do not sell or share your personal data except as required to provide our services or by law.

Data sharing

We do not share personal data with third parties except service providers supporting our platform, always under confidentiality.

Service providers

Service providers who process data on our behalf must meet strict privacy standards.

Legal obligations

We may process data to comply with legal or regulatory obligations.

Anonymous usage statistics

We may collect anonymous site usage statistics for improvement.

Your rights

You have rights to access, correct, delete, object to, or restrict processing of your data, and to withdraw consent.

  • You can request access to your personal data we hold and ask for corrections if necessary.
  • Request correction of inaccurate or incomplete data.
  • You can request that we delete your data at any time.
  • Request a copy of your data in a portable format.
  • You may object to processing for certain purposes.
  • You can request limitations on processing your data.

For any data rights requests, please contact our team directly via the contact page.

How we secure your data

We use technical and organizational measures to protect your personal information.

Technical measures

  • Secure website connections (SSL)
  • Regular security updates
  • Data encryption
  • Continuous monitoring

Organizational measures

  • Internal privacy training
  • Access controls
  • Confidentiality agreements
  • Regular compliance reviews

Data retention

Personal data is retained only as long as necessary to fulfill our educational purpose or legal requirements.

  • Account data is only collected if you register for specific site features.
  • Learning data is only used to improve your experience.
  • Communications data is only used to respond to your queries.
  • Financial data is never collected or stored.
  • Marketing data is only collected if you opt in.

We review data retention regularly.

International transfers

Some service providers may be located outside South Africa. We ensure all transfers comply with local privacy laws.

  • Confidentiality agreements
  • Data minimization
  • Secure transfer protocols
  • Compliance with local law

Cookies policy

Cookies are used to remember your settings and improve your experience on our site.

Types of cookies used

  • Enable basic functions and security features.
  • Analyze site performance and usage trends.
  • Customise content based on your choices.
  • Remember your preferences for a personalized experience.

You can manage cookies anytime via browser settings or our cookie banner.

Policy changes

We may update this policy from time to time. All changes are posted here and take effect immediately.

  • Data breaches
  • Major policy changes
  • New privacy features
  • Regulatory requirements

Please review this policy regularly.

Contact for privacy matters

Contact our support team with any privacy questions or requests.

Nivelaxeno

69 President Street, Johannesburg 2001 South Africa

Phone: +27(31)9244198

Email: content@nivelaxeno.sbs

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